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What don't you do?To stay focused on high-impact creative, I don’t offer: 3D rendering Animation / GIFs Full-stack development or Webflow builds Video production Social media posting or community management If you need those, I’ve got referral partners I trust.
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What types of projects do you take on?Here’s what’s on the table (and done at a premium level): Brand identity design Brand strategy & messaging Graphic design (ads, books, signage, collateral) Social media design & visual strategy Large layouts (books, catalogs, reports) Landing pages (Wix Studio or Figma only) Online brand guides Coaching, consulting, and creative direction If it’s visual and strategic, I’m probably the one who should do it.
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Do you work with both non-profits and businesses?Yes. Whether you’re leading a mission or scaling a business, ROGUE brings the same fire.
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Who will I be working with?ROGUE is a one-person creative agency, which means no middlemen, no outsourcing, no surprises. You’re working directly with me—your strategist, designer, and creative partner. Every pixel, every plan, every project.
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Do I need to sign a contract?ROGUE runs on monthly flexibility, but I prefer long-term partnerships of 6 or 12 months. Creative strategy works best when there’s trust, momentum, and consistency. Cancel anytime with a small exit fee—no pressure, no awkward questions.
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Is there a limit to how many requests I can make?Nope. You can add as many requests to your Trello queue as you like. I work on one at a time to maintain top-tier focus and detail. Every deliverable is treated like the main event—because it is.
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How fast will I receive my work?Most projects are crafter, modified, and finished on average within 2 business days. Larger deliverables like brand guides, books, or landing pages may take longer—but you’ll see real progress inside your Trello board every step of the way.
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Do I own the files?Absolutely. You’ll get access to all final files in a shared online folder—logos, PDFs, exports, editable files—whatever you need to run your brand like a pro.
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How do I request work?All requests go through your Trello board. You can: Add a new card Attach screenshots, documents, or wireframes Drop in a Loom video for quick ideas Leave comments and revisions anytime If it can be shared on Trello, it works.
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What if I don't like the design?No stress—this is a collaborative process. We’ll revise until it feels right. Creative ego doesn’t live here.
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Do you offer refunds?Because this is high-level custom work, no refunds are offered once a project is underway. But if something’s off—I’ll fix it. Period.
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What if I don't have enough work this month?There are two options: Pause your plan. No wasted time. No wasted money. Pick up when you are ready to. Continue your partnership, knowing you have access to full service design services at any moment. Peace of mind is a great thing.
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How does onboarding work?Once you subscribe, you’ll get access to a private Trello board—this is where all project requests, files, and feedback live. Setup typically takes less than an hour. Once you’re in, we get moving fast.
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Do I get to talk to a real person?Always! You are working directly with your creative partner (not a support team). You can schedule your monthly strategy call as part of your retainer. These conversations will happen virtually and are used to discuss questions, go over upcoming projects, and receive strategic coaching from our expert creative director (me).
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What's the typical turnaround time?This depends on the size and scope of the project. Most design requests are delivered in 1-2 business days. For larger projects, you will receive daily progress updates. Revisions take 1-2 business days as well, depending on the complexity.
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How do I get my final files?Final files are delivered safe and secure to you via a shared Google Drive folder, organized and ready to use across all your platforms.
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How do I submit new project requests?You will get a custom Trello board with a built-in project form just for you. Complete the form every time you need a new project and it will go straight into your intake column—simple and fast.
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What types of deliverables are included?Everything! From digital brand guides, logos, campaigns to social posts, pitch decks and presentations, as well as custom websites—whatever moves your brand forward. Within the design request form, you will be asked any size preferences or format needs.
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How many projects can I request?There is NO project cap, you can submit as many requests as you want. We work on one request at a time to ensure quality and efficiency. We will have the ability to move projects up the queue depending on their priority level.
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